Last updated: July 2026
By creating an account, booking a delivery, registering as a driver, or otherwise using the CargoLink JA website and mobile app ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.
CargoLink JA operates an online marketplace that connects customers who need cargo, parcels, or goods transported with independent drivers operating pickup trucks, cargo vans, and large trucks across Jamaica. CargoLink JA is a technology platform — deliveries are performed by independent drivers, not CargoLink JA employees.
You must provide accurate, current information when creating a customer or driver account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Drivers must be at least 18 years old, hold a valid Jamaican driver's license appropriate to their vehicle class, and pass CargoLink JA's verification process before accepting jobs.
Prices shown at booking, and estimates shown in our rate calculator, are based on vehicle type, distance, and any selected add-on services, and do not currently include toll road charges. Final charges may vary based on actual distance travelled, wait time, or additional services requested at pickup. Payment may be made by cash on delivery, card, or CargoLink Wallet, as selected during booking. All prices are quoted in Jamaican Dollars (JMD) unless stated otherwise.
Customers may cancel a booking free of charge before a driver has been assigned. Once a driver has been assigned and is en route to pickup, a cancellation fee may apply. Refunds for completed deliveries are only issued where CargoLink JA determines, at its discretion, that the service was not performed as booked.
Drivers agree to maintain valid insurance and vehicle registration, arrive within the agreed window, handle cargo with reasonable care, and update job status accurately through the driver app, including submitting photo confirmation of the cargo at pickup and at delivery before a job can be marked as picked up or completed. Drivers who enable location sharing consent to their live location being visible to the customer and to CargoLink JA administrators for the duration of an active job, for the sole purpose of delivery tracking. Available jobs may be claimed by any eligible driver on a first-come basis; CargoLink JA may also assign or reassign jobs at its discretion.
The Service may not be used to transport illegal substances, firearms or ammunition, hazardous materials without proper declaration and handling, or any item prohibited under Jamaican law. Harassment, fraud, or abuse of any user — customer, driver, or CargoLink JA staff — will result in account suspension.
CargoLink JA facilitates connections between customers and independent drivers but is not itself a carrier. While we vet drivers and encourage insurance coverage on all jobs, CargoLink JA's liability for loss or damage to cargo is limited to the extent permitted by Jamaican law. Customers are encouraged to declare the value of high-value items at booking.
We may update these Terms of Service from time to time to reflect changes in our Service or legal requirements. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.
These Terms are governed by the laws of Jamaica. Any disputes arising from use of the Service will be subject to the exclusive jurisdiction of the courts of Jamaica.
Questions about these terms? Contact us at legal@cargolink.ja